Terms and Conditions 299bt — Platform Policies & Rules

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the 299bt online gaming platform, accessible via the 299bt.vin website and the official 299bt mobile app. This document takes effect as soon as you complete account registration or use any part of our platform.

By creating an account at 299bt, you confirm that:

• You are at least 18 years of age or have reached the legal age for gambling under the laws of your jurisdiction;
• You have read and understood this Terms and Conditions document in its entirety;
• You agree to comply with all rules, policies, and guidelines set out herein;
• The information you provide during registration is true, accurate, and up to date.

299bt reserves the right to amend these Terms at any time by providing reasonable notice to users via the platform or registered email. Continued use following such changes constitutes acceptance of the amended terms.

2 Eligibility and Registration Requirements

To register and use 299bt's services, you must meet the following eligibility criteria:

• Age Limit: You must be at least 18 years of age. 299bt takes the protection of minors seriously and reserves the right to request proof of age at any time. Accounts found to be held by underage individuals will be terminated immediately;
• One Account Only: Each individual is permitted to hold only one active account. Registering multiple accounts using the same name, address, phone number, device, or payment method is prohibited;
• Accurate Information: All personal information entered during registration and the KYC verification process must be accurate and valid. Providing false information may result in account termination and forfeiture of balances;
• Jurisdiction: You are responsible for ensuring that the use of online gaming platforms is lawful in your jurisdiction. 299bt is not liable for any violation of local laws by users.

3 Account, Password & Security

You are solely responsible for the security of your account login credentials. 299bt recommends the following steps to protect your account:

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols;
• Enable two-factor authentication (2FA) available in your 299bt account settings;
• Do not share your login credentials with anyone, including family members;
• Log out of your account when using a shared device;
• Contact 299bt customer support immediately if you suspect any unauthorized access.

299bt uses 256-bit SSL encryption technology to protect all user data. However, you remain responsible for any activity that occurs through your account as long as the loss of your login credentials has not been reported to us.

Any suspicious or unrecognised activity must be reported to the 299bt support team within 24 hours to allow immediate action to be taken.

4 Deposits, Withdrawals & Financial Transactions

All financial transactions at 299bt are processed in Malaysian Ringgit (MYR). Our platform supports a variety of local payment methods including online banking, e-wallets, and other instant payment methods listed on the deposit page.

Deposit:

• The minimum deposit is RM 20 per transaction;
• Deposits are processed automatically and credited to your account within less than one minute for supported payment methods;
• You must use a payment method registered in your own name. Deposits from third-party accounts are not accepted.

Withdrawal:

• The minimum withdrawal amount is RM 50 per transaction;
• Standard withdrawals are processed within 5 to 15 minutes. Processing may take longer for large-amount withdrawals that require additional review ;
• The bank account used for withdrawals must be registered under the same name as your 299bt account;
• Your first withdrawal requires completed identity verification (KYC) before it can be processed;
• VIP members enjoy priority withdrawal processing at a faster rate.

5 Bonuses, Promotions & Wagering Requirements

299bt offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms stated in each promotional offer. The following general policies apply to all bonuses:

• Wagering Requirement (Rollover): All bonuses received must meet the stated wagering requirements before withdrawal is permitted. Wagering requirements vary by bonus type and will be clearly specified in the relevant bonus terms;
• Validity Period: Each bonus has a set validity period. Expired bonuses cannot be used or withdrawn;
• Eligible Games: Not all games contribute equally toward meeting wagering requirements. Slot games typically contribute 100%, while table games may contribute at a lower rate. Full details are stated in the respective bonus terms;
• One Bonus at a Time: Only one bonus may be active at a time. You may not combine two bonuses simultaneously unless otherwise stated in the promotional terms;
• Bonus Abuse Prevention: Any attempt to manipulate the bonus system, making deposits solely to claim bonuses without genuine intent to play, or colluding with other players to exploit bonuses will result in the cancellation of all bonuses and possible account closure.

299bt reserves the right to modify, suspend, or terminate any promotion at any time without prior notice if there are signs of abuse or unforeseen circumstances.

6 General Game Rules

All games offered on the 299bt platform use a certified, independently audited Random Number Generator (RNG) to ensure fairness and randomness of game outcomes. The following general rules apply:

• All game results are final. Any disputes must be submitted within 48 hours of the game date in question;
• In the event of a technical disruption during gameplay, 299bt will assess each case individually based on stored server records. The decision of 299bt management is final;
• Minimum and maximum betting limits vary by game type and will be clearly displayed within the game interface;
• Players are fully responsible for their own game outcomes. 299bt is not liable for any losses incurred as a result of a player's strategic decisions;
• For Live Casino games, the rules set by the respective game provider will apply alongside these terms.

7 Prohibited Conduct & Fraud

299bt maintains a zero-tolerance policy towards any form of fraud, manipulation, or unethical behaviour. The following activities are strictly prohibited on our platform:

• Use of automation software, bots, scripts, or any unauthorized tools to access or interact with the platform;
• Sharing login credentials, selling an account, or transferring an account to another party;
• Any attempt to hack, breach, or disrupt the platform infrastructure;
• Illegal payment processing, money laundering, or use of the platform for criminal activity;
• Colluding with other players to manipulate the outcome of Live Casino or online games;
• Making fraudulent withdrawal claims or submitting falsified identity documents.

8 Liability Limits & Disclaimer

299bt provides its gaming platform on an "as is" and "as available" basis. While we make every effort to ensure uninterrupted operation, we cannot guarantee that the service will always be free from technical errors.

299bt is not liable for:

• Financial losses incurred as a result of game outcomes, whether due to player strategy or the random results of a game;
• Service disruptions caused by factors beyond our control, including internet infrastructure issues, natural disasters, or third-party payment system failures;
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform;
• Any content or information from external sources accessed via third-party links or integrations.

The maximum liability of 299bt to any user under any circumstances is limited to the total net deposits made by that user in the 30 days prior to the claim.

9 Account Closure & Suspension

Whether by user request or platform action, accounts may be closed or suspended under the following circumstances:

• At User's Request: You may request account closure at any time by contacting 299bt customer support. Any valid balance will be processed for withdrawal once all conditions are met;
• Closure by 299bt: We reserve the right to suspend or close an account without prior notice if there is a breach of terms, suspicious activity, or upon instruction from the relevant authorities;
• Take a Break: You may activate the voluntary self-exclusion option through your account settings for a specified period as part of our commitment to responsible gaming;
• Inactive Account: Accounts showing no activity for 12 consecutive months may be subject to maintenance fees or closure in accordance with the current policy.

10 Amendments to Terms and Conditions

299bt reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. When significant changes are made, we will:

• Displaying a clear notice on the platform's home page;
• Sending a notification email to your registered email address;
• Updating the "Last Updated" date at the top of this document.

It is your responsibility to review these Terms and Conditions periodically. Continued use of the 299bt platform after any changes take effect means you accept the amended terms. If you do not agree with the changes made, you have the right to stop using the platform and request account closure.

11 Privacy Policy & Data Protection

The collection, storage, and use of your personal data by 299bt is governed by our separate Privacy Policy. The Privacy Policy forms part of this agreement and should be read together with these Terms and Conditions.

In summary, 299bt is committed to:

• Collecting only the data necessary for platform operations and legal compliance;
• Not selling or sharing your personal data with third parties for marketing purposes without your consent;
• Storing all data in a secure environment with appropriate encryption protection;
• Granting you the right to access, correct, or request deletion of your personal data in accordance with applicable legal provisions.

For full details, please read our 299bt Privacy Policy accessible at any time.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the 299bt platform, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the 299bt platform or mobile app;
• Support Email: [email protected] — we aim for a response time within 2 hours for all enquiries;
• FAQ Centre: Visit FAQ page for answers to the most frequently asked questions.