At 299bt, privacy is not just a written policy — it is a genuine commitment. We understand how sensitive your personal information is, and every decision we make in handling your data prioritises security, transparency, and complete trust.
Simple Summary: 299bt collects only the data that is necessary, never sells it to anyone, protects it with advanced encryption technology, and gives you full control over your information. Read the full policy below to fully understand our commitment.
This Privacy Policy describes how 299bt ("we", "Platform") collects, uses, stores, and protects your personal information when you use the 299bt.vin website, the official 299bt mobile app, or any services we offer.
This policy applies to all users of the 299bt platform, including website visitors, registered users, active members, and former members whose accounts have been closed. It covers all information you provide directly to us as well as information collected automatically during platform use.
We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adhere to applicable international data protection standards. Any questions regarding this policy may be directed to our privacy team through the channels stated at the end of this document.
Our Commitment: 299bt has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we simply keep it safe.
299bt collects your personal information in two main ways — information you provide directly and information collected automatically through your use of the platform.
Information You Provide Directly:
Automatically Collected Information:
All data collection is carried out on a lawful basis — whether to fulfil a service contract, meet legal requirements, or serve the platform's legitimate interests that do not override your privacy rights.
Every piece of data we collect has a clear and specific purpose. 299bt does not collect unnecessary data, and we do not use your data for purposes not stated in this policy without obtaining your consent first.
Marketing Opt-Out Options: You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any of our promotional emails, or by contacting our support team to update your communication preferences.
299bt does not sell or trade your personal data. However, in the course of operating the platform, we may need to share certain information with trusted parties in the following circumstances:
All third parties receiving your data from 299bt are required to maintain data protection standards equal to or higher than our own. Legally binding data processing agreements are signed with every partner.
Your data security is the absolute priority of 299bt. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorized access, loss or misuse.
User Responsibilities: While we take every precaution on the platform side, you are also responsible for keeping your password confidential. Never share your login credentials with anyone, including 299bt staff — we will never ask for your password through any channel.
299bt uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and ensure the platform functions smoothly.
Types of Cookies We Use:
You may manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality or user experience of the 299bt platform. Third-party cookies used for analytics purposes use aggregated data and do not directly identify individuals.
299bt retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. The following are our data retention guidelines:
When data is no longer needed and there is no legal obligation to retain it, 299bt will securely delete or dispose of that data using safe and irreversible data deletion procedures.
As a 299bt user, you have certain rights regarding your personal data under Malaysia's PDPA. We are committed to making it easy for you to exercise these rights, free of any unreasonable charges.
299bt recognises and respects your rights over your personal data. The following are rights you may exercise at any time.
You have the right to request a copy of all personal data we hold about you. We will process the request within 21 business days.
If any of your data is inaccurate or outdated, you may request an immediate correction through your account settings or customer support.
You may request the deletion of your personal data. This request is subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time, with immediate effect.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the rights above, contact our privacy team at [email protected] by clearly stating your request. We may need to verify your identity before processing certain requests to protect your account security.
The 299bt platform is strictly for adult users aged 18 and above. We do not knowingly collect, process, or store personal data of individuals under the age of 18.
If you believe we have inadvertently received data from a minor, please contact us immediately at [email protected]. We will take prompt action to delete the relevant information and close the associated account.
Parents and guardians who discover that a minor under their care has accessed the 299bt platform without permission should contact our customer support immediately for assistance.
Strict Age Policy: All users registering a 299bt account are required to confirm they are aged 18 and above. Age verification is part of our KYC process, and we take this responsibility very seriously.
299bt reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or other operational reasons.
When significant changes are made to this policy, we will notify you through the following means:
Continued use of the 299bt platform after a policy change notice means you accept the updated terms. If you disagree with the changes, you have the right to stop using the platform and request account closure with withdrawal of any eligible balance.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
We are committed to responding to all privacy inquiries within 72 business hours. For more complex cases involving data deletion requests or processing disputes, a full response may take up to 21 business days in accordance with PDPA provisions.
The 299bt privacy team operates in both Bahasa Melayu and English, and is ready to assist you in a friendly, professional and transparent manner. No question is too small — your privacy is our priority.
We don't just comply with the law — we go further to ensure your data is truly protected at every level of the platform.
All sensitive data is protected with 256-bit SSL/TLS encryption — the same technology used by Malaysia's leading banks. Every bit of your information is transmitted through secure channels that cannot be intercepted.
The 299bt identity verification process is designed to be completed in under 5 minutes. Your documents are stored in an encrypted environment separate from your gaming data, ensuring maximum privacy throughout the KYC process.
299bt has never and will never sell, rent, or commercialise your personal data to advertisers or any third party. Your data is used solely to operate and improve the platform's services.
The 299bt automated security system monitors every transaction and session continuously. Any suspicious activity triggers an immediate alert, protecting your account even when you are not active.
Through your 299bt account settings, you can manage communication preferences, update personal information, request a copy of your data or activate self-exclusion — all within one easy-to-use control panel.
299bt fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct periodic compliance reviews and work with registered privacy lawyers to ensure our standards remain current and comprehensive.
With a transparent privacy policy, cutting-edge encryption technology, and an uncompromising commitment to data security, you can enjoy every game at 299bt with complete peace of mind. Register your free account today and experience the difference of a platform that truly puts you first.
Your data is protected with 256-bit encryption. This platform is for users aged 18 and above only.
Also read these important documents as a complete guide to using the 299bt platform.